Software and software services have become the order of day. Organising the development and distribution of these services is largely handled by computer centres. The different services which will be provided by the computer centre considered here are
(i) Software services
(ii) Computer programming classes and
(iii) Industrial computer packages.
Besides, the job the date processing can also be taken up, depending upon the reuirements of local clients.
The total range of services that can be provided by existing consultants/data centres/services bureaus are numerous. These 'service house' can be classified as -
Software development houses without in house computers.
Software development houses with in house computers.
Data entry houses
Data Centres without in house computers
Machine time sellers.
Computer training houses.
A data centre, redefined, therefore, is a centre which provides computer services to a client. The client hands over problem to the centre for mechanisation, and the latter translates it into a form by which it can be performed by the computer. The services must be provided to the customer on a timely, regular and reliable basis.
The activities performed by the centre are data control, data entry and verification, check listing, updating of files, report generation, output control/quality, documentation, user training, housekeeping crisis management and software maintenance.
Globally, telephone based IT service industry is estiamted at US $ 200 billion with a growth rate of 23% per annum. The concept of a call centre is a new, synergic application of computers, communications and consumer electronics is a PC and Internet based Call Center solutions that promises to do away with the hassles of multiple vendors. Now it will be possible for a Call Centre Agent to take all customer call on telephone, e-mail, fax, voice mail, VoIP or text chat mode:process his query/order information to the right client and revert back to the customer, all within a few seconds.
We are engaged in Software Technology Parks of India (STPI). The very existence of STPI is to promote 100% export of Software and IT services and it ensures conducive environment and infrastructure facilities to 100% export-oriented units in software development and services in order to boost the Software and IT service exports from India.
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